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Communications & Operations Associate

  • Full Time
  • Remote

Merit America

The Organization:  Merit America

The American economy is broken. Today 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. And these talented workers have few options to advance: college is too long and expensive, full-time bootcamp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.

Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. We’re on track to generate $1B in wage gains by 2025.

Role Overview

The primary mission of the Communications & Operations Associate is to support an exceptional learner experience from program acceptance through completion and drive operational excellence by utilizing and creating the tools and processes necessary for the programs to more than double in the next 12 months.

The Communications & Operations Associate  is an exempt position and will report directly to the Manager, Cohort Operations and work with various teams across Merit America.

Responsibilities

The responsibilities of the Communications & Operations Associate will include, but are not limited to, the following:

Communications & Outreach (45%):

  • Ensure that Merit America learners experience top-notch communication and service as they move through our intensive training programs.
  • Serve as the primary point of contact for learner inquiries not related to coaching and training
  • Own responses and maintenance of program inquiries in the track email account, looping in other relevant parties as needed

Program Operations (45%):

  • Drive program operations effectiveness by managing the following processes across learning tracks managed by pods, with anticipation of serving thousands of learners annually:
    • Assist with learner onboarding processes
    • Lead Phase Progression/Accountability Review communications and appeals processes
    • Review program data, including Salesforce/MMA documentation across program tracks, create contact lists, monitor data trends, and provide feedback
    • Support maintenance of accurate and up-to-date data in Salesforce/MMA in partnership with cohort staff, including up-to-date preferred learner contact information
    • Review learners’ assignment completion progress and checking select assignments for accuracy
    • Manage the cohort program track calendars and meeting invitations, including weekly labeling, process reminders, and events schedule
  • Work with coaches and the Program Director to increase program operational efficiency
  • Facilitate and document team meetings and decisions; assist the Cohort Operations Manager to ensure that overall planning remains on schedule

Project Management (10%):

  • Oversee Project Operations: Manage and oversee the operations portion of new experiments within cohorts, ensuring efficient execution and tracking.
  • Task Management: Identify and prioritize tasks necessary for the successful completion of projects, including data collection, system integration, quality assurance, and reporting.
  • Planning and Organization: Develop detailed project plans outlining key milestones and deadlines. Utilize appropriate tools (e.g., Salesforce, Spreadsheets) to organize tasks and track progress.
  • Team Coordination: Work collaboratively with cross-functional teams to ensure all aspects of the project are executed smoothly.
  • Communication Plan Development: Create and implement a comprehensive communication plan to keep all stakeholders informed and engaged. Schedule regular updates, meetings, and status reports to ensure alignment and transparency.
  • Continuous Improvement: Gather feedback from learners and team members to identify areas for improvement and implement changes to enhance future projects.

Skills/Competencies

We recognize that individuals from marginalized backgrounds, including women, people of color, and those with disabilities, are often less likely to apply when they don’t meet 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We want to emphasize that your unique skills, experiences, and perspectives are valuable, and we encourage you to apply if you can demonstrate many of the skills and competencies. Below are the skills that are relevant for thriving in this role:

Must Haves: 

  • Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
  • Demonstrated history of embodying our values, which inform our work and drive our organization’s culture
  • Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
  • Committed to continuous learning and growth in understanding and addressing issues of diversity, equity, inclusion, and justice
  • Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity
  • Operational Excellence: Exceptional operational and organizational skills and ability to manage your own schedule and balance multiple demands, with demonstrated success working in fast-paced environments and solving problems creatively
  • Relationship-Building: Strong interpersonal skills and ability to form trust-based relationships with learners and other stakeholders.
  • Communication: This means being clear, concise, and confident in your interactions. You should be a strong verbal and written communicator and feel comfortable presenting information in public settings.
  • Content Expertise: Experience with event planning, utilizing databases, social media preferred. Background in higher education or nonprofits in the workforce development space is a plus but not required

Nice to Have: 

  • Deep Empathy: Outstanding ability to understand and empathize with others, including people with diverse backgrounds and interests, and a commitment to improving the lives of underserved Americans
  • Lifelong Learning: Commitment to lifelong learning and ongoing personal and professional development
  • Social-Impact Mindset: Desire to work directly with underserved populations and meaningfully improve their lives, and experience driving a “double bottom line” in terms of producing business and mission impact
  • Entrepreneurial Drive: Resourcefulness, agility, and comfort working in ambiguous, quickly changing environments, including eagerness to wear multiple hats as needed and to help shape our start-up’s future

Other Logistics 

  • This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
  • Location:  Remote
  • Salary: $61,950

Our goal is to have competitive and equitable compensation.  We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates. 

We take care of our employees by providing the following perks and benefits: 

  • 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
  • Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
  • Flexible Spending Account and Health Savings Account
  • Dependent care Flexible Spending Account
  • Health Reimbursement Account fully funded by Merit
  • Education reimbursement & personal development stipend
  • Short and long-term disability
  • Unlimited vacation (after a 90-day introductory period)
  • Paid Parental Leave and Adoption benefits (after 1 year of employment)
  • 11 federally recognized holidays
  • 1 week office closure in July (week of July 4th)
  • 2 week holiday office closure in December/January
  • 401(k) retirement plan with automatic Merit contribution
  • Wellness Benefits/Wellness Resources
  • Discount perks at work program
  • Phone/technology stipend
  • Home office setup stipend

Remote Work & Sponsorship

Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn’t offer employment visa sponsorship.

Equal Opportunity Statement

Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.

We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.

Still excited about our work?  You can learn more about our work in this video we made with our founding partner, Google.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

To apply for this job please visit boards.greenhouse.io.

Listing Expires: July 3, 2024